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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Yangpei Liu

April 15, 2026

5  out of  5
rating by Yangpei Liu
"I recently needed to update my auto and renters insurance information, and the team at Malinda Zampera’s State Farm office in Bellevue was absolutely fantastic—especially Xin! Xin went above and beyond to fix my policy details and get everything sorted out in a remarkably timely manner. Dealing with a move and new car logistics can be stressful, but Xin made the entire insurance side of things completely seamless and headache-free. They were incredibly responsive, detail-oriented, and made sure all my coverages were perfectly accurate right when I needed them to be. It is so rare to find customer service this fast and efficient. If you’re looking for a professional, reliable, and caring insurance team in the area, I highly recommend reaching out to this office. Thank you for the amazing service!"
We responded:
"Greetings Yangpei, Thanks for choosing us and leaving such a great review! It's great to know that we were able to provide you with the highest levels of service. We're glad you had a great experience and we look forward to continuing to exceed your expectations! See you soon!"
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Ulyana Paur-Olivier

April 14, 2026

5  out of  5
rating by Ulyana Paur-Olivier
"Great communication and helpful."
We responded:
"Greetings Ulyana, We're delighted to hear about your experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience, and we look forward to continuing to exceed your expectations! Sincerely, Malinda Zampera."
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V T

April 14, 2026

5  out of  5
rating by V T
"Wonderful and patient team to work with. I have been with Melinda and her team at least 15 years for various types of insurance. Melinda and her team provide the kind of high-touch and educational customer service that’s hard to find these days. Would highly recommend."
We responded:
"V, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! "
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Josef Santos

April 13, 2026

5  out of  5
rating by Josef Santos
"We’ve been with State Farm for over 31 years and have only had two agents during that time. When we moved to Washington over 10 years ago, finding an agent who matched the level of care we were used to for over two decades was important to us. From the moment we met Malinda Zampera, her personality and genuine care stood out. (It didn’t hurt that we recognized her from one of our favorite State Farm jingle commercials!) Now, 10 years later, we’ve never regretted that decision. She’s been part of our journey, watching our kids grow from newborns to the moment we purchased our first home in Washington. She made what could have been a stressful transition feel seamless and gave us one less thing to worry about. On top of that, her team is outstanding, always responsive, professional, and quick to help with any questions or situations that come up. Simply put, in a time when the cost of living and insurance is rising, you truly get your money’s worth and more."
We responded:
"Dear Josef - You are so kind and it is my pleasure helping you and your family all these years. Your household makes our jobs so easy. Thank you for your many years with SF and cheers to many more! :)"
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Louis K

April 13, 2026

5  out of  5
rating by Louis K
"Long time customer (two decades) at this office. They're always very helpful and honest with coverages."
We responded:
"Greetings Louis, Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. "
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Utsav Agarwal

March 31, 2026

5  out of  5
rating by Utsav Agarwal
"Great team, been with them for nearly 10 years"
We responded:
"Hello Utsav, we are grateful and appreciate the time you took to leave your review. We truly appreciate your recommendation of our agency, and we will work hard to continue going above and beyond! "
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Xinyu Li

March 25, 2026

5  out of  5
rating by Xinyu Li
"I’ve worked with Malinda and her team many times over the last six years since moving to Bellevue, adding and updating different policies as my needs changed. From renters and auto to home insurance, they’ve always been great to work with. Super responsive and easy to reach. Would definitely recommend!"
We responded:
"Hi Xinyu, We're delighted to hear about your experience! We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future."
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You Family

March 19, 2026

5  out of  5
rating by You Family
"Professional, courteous, prompt and following up through, plus good price. Especially, I like to commend Ms. Xin and Ms. Luna, for their assistance in correcting a wrong odometer report (where I made a mistake) for State Farm's Safe & Save program. That alone saved me some good dollars. I also have been bugging them in having the auto insurances suspended and reinstated as traveling in and out of town."
We responded:
"Greetings You, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We're always happy to assist so don't hesitate to reach out to us if you need anything. We look forward to seeing you again soon."
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jks6858

March 17, 2026

5  out of  5
rating by jks6858
"This office has been my agent since 2015 and I’ve never had any issues. Definitely recommend."
We responded:
" We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. "
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Greg Lord

March 7, 2026

5  out of  5
rating by Greg Lord
"Been with Malinda and crew for Years!!!! Xin was Sooooo helpful!!!! Thanks sooo much!!!"
We responded:
"Hi Greg! Thanks so much for taking the time to share your positive experience! We appreciate your recognition and will do our best to keep up the great work! We look forward to serving you many more times in the future! See you next time!"
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Shawn Chaung

February 26, 2026

5  out of  5
rating by Shawn Chaung
"I had a great experience with Malinda Zampera – State Farm Insurance Agent. The newly renovated office looks clean, modern, and welcoming. Xin Yang provided excellent customer service—very knowledgeable, patient, and friendly when answering my questions. I purchased both auto and home insurance here, and the pricing feels fair and reasonable. Highly recommended."
We responded:
"Shawn, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you next time!"
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Babak

February 16, 2026

5  out of  5
rating by Babak
"I've been working with them for nearly 8 years and I'm very happy so far. Very responsive and diligent."
We responded:
"Hello Babak, Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. We're always happy to assist so don't hesitate to reach out to us if you need anything. Please let us know what we can do for you in the future."
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Bruce Carman

February 14, 2026

5  out of  5
rating by Bruce Carman
"Xin and Malinda’s office provided quick and efficient service so I could get my rental car straightened out quickly."
We responded:
"Hi Bruce, We're delighted to hear about your experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. Sincerely, Malinda Zampera."
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Cecilia DP

February 6, 2026

5  out of  5
rating by Cecilia DP
"State Farm has been great regarding their services. I've had a few claims and they always have responded and resolved quickly. Also, I appreciate the timely responses I always get to every email I send. Thank you!"
We responded:
"Cecilia, We're delighted to hear about your experience! We appreciate your recognition and will do our best to keep up the great work! We look forward to serving you many more times in the future! See you soon!"
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weatfy9163 (xxx)

January 23, 2026

5  out of  5
rating by weatfy9163 (xxx)
"Excellent service over the last 5 years. Xin Yang stands out for being extremely patient, attentive, and responsive. It’s reassuring to work with someone who truly cares about their clients."
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Jonathan

December 13, 2025

5  out of  5
rating by Jonathan
"Dealing with Malinda and the team is always a pleasure. So simple, personal, and authentic."
We responded:
"Thank you for your feedback, Jonathan. If there is anything else we can do to help, please let us know!"
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Ang Li

December 12, 2025

5  out of  5
rating by Ang Li
"Amazing customer service — the team was very responsive, patient, and easy to work with. They helped me secure a great rate and clearly explained all my options."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Josh Culotti

December 2, 2025

5  out of  5
rating by Josh Culotti
"Malinda is hands down one of the coolest agents I’ve ever met. You want a caring and funny agent, call her today!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Michelle Burton

October 28, 2025

5  out of  5
rating by Michelle Burton
"Malinda and her staff are always very responsive and efficient in their assistance when I have requested support or additional insurance coverage."
We responded:
"Michelle thank you so much for your long-time business, you and Barbara are so great to work with you make our jobs easier. "
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Steve Mapel

October 27, 2025

5  out of  5
rating by Steve Mapel
"Unlike the larger companies, every call to Malinda Zampera's office is answered in a timely manner...and BY A REAL PERSON! The questions are answered in a timely and professional manner, and I could not be more happy with this company."
We responded:
"Hey Steve - We are delighted to know you had a great experience with our State Farm office, thank you for being such a long-time client. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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pheobe

October 17, 2025

5  out of  5
rating by pheobe
"Have my car and home insured with Malinda. Recently added life insurance too. Got great price and awesome services!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Daniel Wessel

October 16, 2025

5  out of  5
rating by Daniel Wessel
"Great price on insurance. Much recommended"
We responded:
"We’re honored by your positive feedback and your continued business! If there is anything else we can do for your insurance needs Daniel, just let us know!"
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Jacob Miller

October 16, 2025

5  out of  5
rating by Jacob Miller
"The entire team helped me through a confusing inheritance and new car purchase."
We responded:
" It’s our pleasure to assist you with your insurance needs Jacob. Thank you so much for being a loyal customer!"
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Christina Zhang

October 15, 2025

5  out of  5
rating by Christina Zhang
"Friendly and very helpful staffs :)"
We responded:
"Thanks Christina! We look forward to continuing to provide you with great service! "
Profile photo of Qian Wang

Qian Wang

October 6, 2025

5  out of  5
rating by Qian Wang
"Got my car and home insurance with Luna. She is knowledgeable, efficient, and always takes the time to explain every detail clearly. Excellent service and a great experience overall."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"